Wintino Casino Privacy Policy 2026 | Australia

When you register we collect your email address, password, name, date of birth, address and contact details. To meet verification duties we may also ask for certified identification, proof of residence, proof that you own the payment method you use, and transaction histories or statements. As you play, we record account activity such as deposits, withdrawals, bets, bonus usage, Coins earned, VIP progress and your chats with our support team. We also gather technical data, including device type, browser, IP address and the pages you visit, so the site works properly and stays safe.

We use your data to open and run your account, process payments, credit bonuses and deliver the games and sportsbook you choose. We verify who you are and keep our platform free from fraud, duplicate accounts and money laundering. We use it to answer questions through live chat and email, to personalise offers once you reach higher VIP levels, and to improve how the site performs. Where you have agreed, we send promotional messages. We also use your information to support responsible gambling tools, including limits and self-exclusion requests.

We process personal data only where we have a proper reason to do so. Most processing is necessary to perform our agreement with you, such as running your account and handling payments. Some is required by legal and regulatory obligations, including customer due diligence and anti-money-laundering procedures. Other uses rest on our legitimate interests in securing the platform, preventing abuse and improving our service, balanced against your rights. Where we rely on your consent, for example for marketing messages, you can withdraw it at any time without affecting your account.

We do not sell your personal data. We share it only with parties who help us operate: payment providers handling Visa, Mastercard, Neosurf, Bitcoin and bank transfer transactions, identity and verification partners, game and platform providers, hosting and security suppliers, and customer-support tools. We may also disclose information to regulators, law enforcement or other authorities when the law requires it or when we need to protect our rights and other players. Every provider is expected to protect your data and use it only for the task we give them.

We hold your data for as long as your account is open and for the period needed afterwards to meet legal, tax, accounting and anti-money-laundering obligations, and to deal with any disputes. Verification documents are retained in line with those duties even after closure. Once a record is no longer needed, we delete it or anonymise it so it can no longer identify you. If you ask us to close your account, we will explain which information we must lawfully keep and for roughly how long.

You can ask to see the personal data we hold about you, to correct anything inaccurate or out of date, and to have information deleted where we have no lawful need to keep it. You may also object to certain processing, ask us to restrict it, request a portable copy of data you provided, and opt out of marketing whenever you like. Some requests are limited by our verification and record-keeping duties, and we will tell you if that applies. If you are unhappy with our response, you may raise the matter with the relevant data protection authority.

We protect sensitive information using an encrypted network and restrict access to staff and partners who genuinely need it. Our identity checks and anti-money-laundering procedures help guard against fraud and misuse of accounts. Player funds are held in segregated client accounts, separate from our own. Security also depends on you: keep your login details confidential, choose a strong unique password, and tell our support team promptly if you suspect anyone else has gained access to your account.

We use cookies and comparable technologies to keep you signed in, remember your preferences such as language and currency, measure how the site performs and, where you allow it, support marketing. You can adjust your browser settings or your cookie choices at any time, although blocking some cookies may affect how parts of the site work. Our separate cookie policy lists the categories we use and explains how to manage them in more detail.

Questions about this policy, or requests to access, correct or delete your data, should go to our Data Protection Officer through the support team. Our live chat runs around the clock, and you can also write to us by email. To protect your account we may ask you to confirm your identity before acting on a request, and we aim to respond promptly. If you would like to step back from play altogether, self-exclusion is available on request, and we encourage anyone concerned about their gambling to use our responsible gambling tools.

We may update this policy as our services, technology or legal duties evolve. When we make a material change, we will publish the revised version on the site and update the review date, and where appropriate we will let you know directly. Please check this page from time to time. Continuing to use your account after an update means you accept the revised policy, and our English version prevails if a translation differs in any way.